Privacy Policy

At Arristo Resort & Club, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a booking, or use our services.

  1. Information We Collect

    We may collect the following types of information:

    1. Personal Information
      • Name, phone number, email address
      • Address and identification details (as required during check-in)
      • Booking and payment details
    2. Non-Personal Information
      • Browser type, device information, IP address
      • Website usage data and interaction patterns
    3. Voluntary Information
      • Details shared through contact forms, inquiries, or feedback
  2. Purpose of Data Collection
    Your information is collected for the following purposes:

    • To process bookings and reservations
    • To provide customer support and respond to inquiries
    • To improve our services and website experience
    • To comply with legal and regulatory requirements
    • To communicate important updates or service-related information

    We only collect information that is necessary and relevant to our services.

  3. Data Storage & Security

    We take reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. This includes administrative, technical, and physical safeguards.

    However, while we strive to protect your information, no method of transmission over the internet is completely secure.

  4. Sharing of Information

    We do not sell, rent, or trade your personal information.

    Your data may be shared only in the following cases:

    • With trusted service providers (e.g., payment processors, booking systems)
    • When required by law or government authorities
    • To protect the safety, rights, or property of the resort or guests
  5. Cookies & Tracking Technologies

    Our website may use cookies or similar technologies to:

    • Enhance user experience
    • Analyze website traffic
    • Remember user preferences

    You can choose to disable cookies through your browser settings, though some features may not function properly.

  6. Data Retention

    We retain your personal information only for as long as necessary:

    • To fulfill booking and service obligations
    • To comply with legal requirements
    • For internal record-keeping purposes
  7. Your Rights

    Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you may have the right to:

    • Request access to your personal data
    • Request correction or update of inaccurate data
    • Request deletion of your data (subject to legal obligations)
    • Withdraw consent where applicable

    To exercise these rights, you may contact us using the details below.

  8. Third-Party Links

    Our website may contain links to third-party websites (e.g., maps, booking platforms). We are not responsible for the privacy practices of such external websites.

  9. Children’s Privacy

    Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from minors.

  10. Policy Updates

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

🔹 Cancellation & Refund Policy

  1. Booking Confirmation

    A booking is considered confirmed only after receipt of the required advance payment or full payment, as applicable.

  2. Cancellation by Guest

    More than 72 hours before check-in:
    Eligible for partial or full refund (excluding processing charges, if any)

    Within 72 hours of check-in:
    Cancellation charges may apply, and refund may be limited or not applicable

    No-show (failure to check-in):
    No refund will be provided

  3. Modification of Booking

    Requests for date changes or modifications are subject to availability and approval. Additional charges may apply depending on revised booking details.

  4. Cancellation by Resort

    In rare situations where Arristo Resort & Club must cancel a booking due to unforeseen circumstances (such as maintenance issues, natural events, or operational reasons), guests will be offered:

    • A full refund, or
    • An alternative booking option (subject to availability)
  5. Refund Processing
    • Approved refunds will be processed within 7–10 working days
    • Refunds will be made using the original payment method wherever possible
    • Processing timelines may vary depending on banking or payment gateway systems
  6. Non-Refundable Situations

    Refunds will not be applicable in the following cases:

    • Violation of resort rules and policies
    • Early check-out or unused services
    • Special promotional or discounted bookings (if specified as non-refundable)
  7. Force Majeure

    Arristo Resort & Club shall not be held responsible for cancellations or service disruptions caused by events beyond reasonable control, including but not limited to:

    • Natural disasters
    • Government restrictions
    • Strikes or emergencies

🔹 Contact for Cancellations

For any booking cancellation, modification, or refund-related queries, please contact:

Arristo Resort & Club
Sarkhej – Gandhinagar Hwy, Opp. Nirma University
Gota, Ahmedabad, Gujarat – 382481
📞 +91 95108 43577
📧 booking@arristo.in


By using our website or services, you agree to the terms outlined in this Privacy Policy.